Reference

Terms That Govern Your cl999 Account

These terms set out the rules for using your cl999 account — from how you open it to how you deposit via bKash, Nagad, or Rocket and request withdrawals. Access and eligibility depend on your local law and the regions we currently support.

Account EligibilityPayment RulesWithdrawal ConditionsAccount ConductJurisdiction Notice
cl999 Terms That Govern Your cl999 Account
HOW WE OPERATE

How cl999 Handles Your Account Data

Your account data is stored securely and used only to operate your cl999 account, verify your identity, and process payments through bKash, Nagad, or Rocket. We do not sell your personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time through the account settings page or by contacting support.

Data Retention

We keep account and transaction records for as long as required by applicable law; you can request details of your retention period via support.

Account Security

Every login is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash or Nagad wallet.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to improve the account flow; you can manage these in browser settings.

Data Requests

To access, correct, or delete your data, contact support with your account ID; we aim to respond within the timeframe your local law requires.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can help. Queries about account restrictions, payment holds, or eligibility decisions are handled through the channels below.

Live Chat Start a live chat from the account dashboard for the quickest response on terms-related questions or account status queries.
Email Support Send a detailed query to our support address for written confirmation of any terms decision affecting your account or wallet.
Help Centre Our help centre carries plain-language summaries of key terms sections, including payment rules and account closure procedures.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to real account situations — from payment rules to account closure.

You must be of legal age in your region and accessing the platform from an eligible location. Eligibility depends on your local law — check before you open an account.

No. Deposits and withdrawals must use a mobile wallet registered in your own name. Third-party wallet transactions are a breach of these terms and may result in account suspension.

We notify you through your registered account before changes take effect. Continuing to use your account after that notice period means you accept the updated terms.

Contact support with your account ID and a data access request. We will respond within the timeframe required by applicable local law and send the data to your registered contact.

We may suspend or close accounts that breach these terms, including fraud, identity mismatches, or access from ineligible regions. Where possible, we will notify you before taking action.

No. These terms operate alongside your statutory rights, not instead of them. Where local law gives you stronger protections, those protections apply regardless of what these terms say.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.